Shipping and Return
First of all, you have to find the product you want to order and click on it to enter product view. Select size, and quantity you would like to order and click Add to Cart button. Please refer to size guide for help in selecting the correct size. You can repeat the same process if you wish to order different products. All the products you order will be added to your cart, which you can review by clicking Shopping cart icon on the upper right corner of the Web site. You can always add or remove products from your Shopping cart by simple click. When you are satisfied with your choice, click on Place Order to finish your shopping. After filling in necessary data, shipping, billing address, payment option, you will receive Order confirmation by e-mail.
We will do our best to process and ship all orders within 2 working days from the date when the order was placed. If you place an order on Friday or over the weekend, your order will be sent by Tuesday. We don’t ship on national holidays or any other day that the D Express courier service regards as a “non working” day.
Shipping is done via D Express courier service, by it’s “Next Day Delivery” standard delivery option. Shipping rates can vary based on the number and type of items you order (weight/size).
You will be notified by e-mail when your order has been shipped.
Worldwide orders will be active soon. Please subscribe to our newsletter or visit our social channels or web site often to be updated when the worldwide shipping starts.
We want to do everything we can to make you a satisfied customer. But, if something is not right, please send us an email on firstname.lastname@example.org within 2 days from the delivery date and we will give you all instructions for returning the goods.
All returns will be happily accepted in cases that the item doesn’t fit right, or in cases the item has any manufacturing faults and damages, within 15 days from the date of your purchase.
Items that are damaged in transport are the responsibility of the selected courier service. We suggest opening and inspecting of the goods in front of the courier before signing the receipt of the order. Eskadrila will not be held responsible for such misconduct of it’s goods.
Please ensure you have complied with the following Return Policy:
- Original invoice must accompany all returns;
- You need to send us an email to email@example.com within 3 days from the date you received the order;
- The returning item(s) must be unworn, unwashed, labels/tags attached, not modified or damaged and repacked in original packaging within 15 days of the date you received your order.
Exchanges are processed when item(s) you are returning are received. Until it’s received by Eskadrila, the condition of the item you are returning is your responsibility. Eskadrila will not be held responsible for any goods damaged in transport, or any other damage applied to the goods before their arrival. We will not replace items that have clearly been damaged from use, that are torn, stretched or stained. All products must be returned in their departure condition (from us) with the original invoice and the package case intact.
If everything is acceptable and approved, we will exchange your item(s) for the one that has the same price range. We cannot refund the shipping costs. Shipping costs will have to be covered in total by you, the customer, however, if it’s determined that the fault is ours (damaged or wrong item), the shipping costs will be covered by us. In order for us to accept reclamations, a return email notification must be sent to us within 2 days upon the delivery date.
If in the meantime we run out of stock of the item that has been returned, we will offer you any of the products from our online store within the same price range of the item that’s the subject of the return.
If, for some reason, you decide to cancel your order, please email us as soon as possible at firstname.lastname@example.org. If your order has not been processed yet, we’ll let you know if your cancellation was successful. Please note that usually orders are processed within 2 business days.